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Return request accepted

Dear customer,

✅ YOUR RETURN REQUEST HAS BEEN APPROVED

Here are the steps to follow to make your return:

  1. Go to on the website : https://www.anpost.com/Post-Parcels/Click-and-Post/Postage-Label/ ;
  2. Define the characteristics of your package according to the number of items to be sent back ;
  3. In the drop-down menu "Where are you sending to?" select "France" ;
  4. Click on the "Continue as a guest" button or "Log in and continue" if you have an account An Post ;
  5. Select the weight of your package (about 1kg per pair of shoes). Then click on "Continue" ;
  6. Among those proposed, select the shipping option you want then click on "Continue" ;
  7. In the "About the recipient" box, enter the details shown below and click on "Continue" ;
  8. Add a description of the items you are returning, then the value of those items. Finally, click on "Continue" ;
  9. Review and confirm your postage label information and click on the "Add to basket" button ;
  10. Check your order and click on the "Checkout" button.
    📦 CONTACT INFORMATION FOR YOUR RETURN

    (all fields are required for your return to be processed) :

    • First name: Ultrabold
    • Last name: LLC
    • Business or company name: Ultrabold CDV 60436
    • Recipient email address: return@ultra-bold.com
    • Country: France +33
    • Prefix: 0
    • Mobile: 970019043
    • Address Line 1: 350 Chemin de Pre Neuf
    • Address Line 2: CDV 60436
    • City or State: La Mure
    • Postcode: 38350
    • Country: France

    ONCE YOUR PAYMENT IS MADE :
    • print your return label (printable at home or at the post office, on self-service machines or at the counter);
    • print the invoice corresponding to your order (download here) ;
    • if you are not able to print your invoice, please enter your order number on plain paper and attach it to your package;
    • pack the goods in their original packaging. If necessary, in packaging suitable for transport;
    • place the invoice inside the package then securely attach the return label to the outside of the package, keep the tracking number;
    • Depending on the shipping solution you choose, you can either drop off your package at a collection point or have it picked up at your personal mailbox.

    AFTER RECEPTION OF YOUR ARTICLES BY OUR SERVICES :
    • if it is a return, we will reimburse you via the initial method of payment within 5 working days, you will be notified by e-mail;
    • if it is an exchange, a new package will be sent to you within 5 working days, you will be notified by e-mail.

    ⚠️ IMPORTANT NOTES :
    • Please keep your tracking number.
    • Returned goods cannot be accepted if they have been used or damaged.
    • A returned package that does not contain the order number (invoice or plain paper) will be automatically refused.
    Select your country and your language
    Continue

    Size Guide

    How to proceed: Measure the length of your foot, then choose the corresponding size from the chart below.

    Help: Measure your foot from the heel to the longest toe. From the chart below, choose the closest size that is equal to or longer than your foot length.

    Foot length (cm) Foot length (inch) Europe US UK
    23,49.2 35 4 3.5
    23,99.4 36 5 4.5
    24,49.6 37 5.5 5
    24,99.8 38 6 5.5
    25,410 39 6.5 6
    25,910.2 40 7 6.5
    26,410.4 41 8 7.5
    26,910.6 42 8.5 8
    27,410.8 43 9.5 9
    27,911 44 10 9.5
    28,411.2 45 11 10.5
    28,911.4 46 12 11.5
    29,411.6 47 12.5 12
    30,011.8 48 13 12.5

    Size Guide

    How to proceed: The measurements shown are for different body parts. Find your size in the chart below. Scroll the page to see all measurements.

    How to measure?
    Size Chestcircumference Waistcircumference Hipcircumference
    XS 80 - 8831.5 - 35 65 - 7325.5 - 29 80 - 8831.5 - 35
    S 88 - 9635 - 37.5 73 - 8129 - 32 88 - 8635 - 37.5
    M 96 - 10437.5 - 41 81 - 8932 - 35 96 - 10437.5 - 41
    L 104 - 11241 - 44 89 - 9735 - 38 104 - 11241 - 44
    XL 112 - 12444 - 48.5 97 - 10938 - 43 112 - 12044 - 47
    XXL 124 - 13648.5 - 53.5 109 - 12143 - 47.5 120 - 12847 - 50.5

    How do I take my measurements?

    1. Chest size (cminch)
    With your arms down, measure your chest circumference (1) at the strongest point

    2. Waist circumference (cminch)
    Measure your natural waist circumference (2) located just above your belly button, at the thinnest point

    3. Hip circumference (cminch)
    Measure your hip circumference (3) at the widest point

    Terms of delivery

    In France, standard delivery is free on orders above £40

    Delivery tracking

    For all other questions:

    Visit the Ultrabold Help Center