Dear customer,

✅ YOUR RETURN REQUEST HAS BEEN APPROVED

Here are the steps to follow to make your return:

1. Go to on the website : https://www.anpost.com/Post-Parcels/Click-and-Post/Postage-Label/ ;
2. Define the characteristics of your package according to the number of items to be sent back ;
3. In the drop-down menu "Where are you sending to?" select "France" ;
4. Click on the "Continue as a guest" button or "Log in and continue" if you have an account An Post ;
5. Select the weight of your package (about 1kg per pair of shoes). Then click on "Continue" ;
6. Among those proposed, select the shipping option you want then click on "Continue" ;
7. In the "About the recipient" box, enter the details shown below and click on "Continue" ;
   
8. Add a description of the items you are returning, then the value of those items. Finally, click on "Continue" ;
9. Review and confirm your postage label information and click on the "Add to basket" button ;
10. Check your order and click on the "Checkout" button.

🚨 VERY IMPORTANT NOTICE

• ORDER NUMBER IS MANDATORY:
  Any return that does NOT contain the invoice or order number inside the package cannot be processed.
• DO NOT USE PICKUP POINT
  Any returns made to a Pickup Point, Locker, or any other type of drop-off location cannot be processed.

📦 CONTACT INFORMATION FOR YOUR RETURN

(all fields are required for your return to be processed) :

• First name: Ultrabold
• Last name: LLC
  
• Business or company name: Ultrabold CDV 60436
  
• Recipient email address: return@ultra-bold.com
  
• Country: France +33
  
• Prefix: 0
  
• Mobile: 970019043
• Address Line 1: 350 Chemin de Pre Neuf
  
• Address Line 2: CDV 60436
• City or State: La Mure
  
• Postcode: 38350
  
• Country: France

ONCE YOUR PAYMENT IS MADE :

• print your return label (printable at home or at the post office, on self-service machines or at the counter);
• print the invoice corresponding to your order (download here) ;
• if you are not able to print your invoice, please enter your order number on plain paper and attach it to your package;
• pack the goods in their original packaging. If necessary, in packaging suitable for transport;
• place the invoice inside the package then securely attach the return label to the outside of the package, keep the tracking number;
• Depending on the shipping solution you choose, you can either drop off your package at a collection point or have it picked up at your personal mailbox.

AFTER RECEPTION OF YOUR ARTICLES BY OUR SERVICES :

• if it is a return, we will reimburse you via the initial method of payment within 5 working days, you will be notified by e-mail;
• if it is an exchange, a new package will be sent to you within 5 working days, you will be notified by e-mail.

⚠️ IMPORTANT NOTES :

• Please keep your tracking number.
• Returned goods cannot be accepted if they have been used or damaged.
• A returned package that does not contain the order number (invoice or plain paper) will be automatically refused.